Refund Policy

At ScentoBento, we take pride in crafting high-quality candles and handmade decor.  

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Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos, and we will offer a replacement or refund.  Refunded payment will be processed within a week from date of contact.

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Please do note that the handmade decor items and candle vessels are hand-poured with subtle imperfections and characteristics like air bubbles and colour variations.  Just like in nature, this is what makes each piece special and should not be considered as faults but as features of the artisanal nature of each item.